Unopened change-of-mind return
Eligible within 30 days of delivery if the product is unused, unopened, in its original saleable packaging and every tamper-evident seal remains intact.
Customer pays the return postage.
DELIVERY & RETURNS
Clear, fair returns.
Clear, fair returns.
Handled with care.
Our policy protects product safety while preserving every right available to you under the Australian Consumer Law.
View the return summary Effective 28 August 2026 · Puripa Health Pty Ltd trading as Nutri Elixir®
THE SHORT ANSWER
What can be returned?
Unopened products may be returned for change of mind within 30 days of delivery when all eligibility conditions below are met. Opened supplements cannot be returned for change of mind because product integrity, health and hygiene cannot be verified after the tamper-evident seal is broken. Different rules apply when a product is faulty, unsafe, damaged, incorrectly supplied or otherwise fails a consumer guarantee.
Opened supplement
Not eligible for a change-of-mind return once opened, used or unsealed. This protects customers from products whose storage, handling or integrity cannot be verified.
This does not remove rights for faulty goods.Faulty, unsafe or incorrect
Contact us if your order is faulty, unsafe, damaged in transit, incorrectly supplied, significantly different from its description or otherwise fails a consumer guarantee.
Australian Consumer Law remedies apply.
ELIGIBILITY
Change-of-mind conditions
All of the following conditions must be satisfied before a change-of-mind return can be approved.
Within 30 days
You contact us within 30 days after the order was delivered.
Unopened and unused
The product has not been opened, sampled, consumed or otherwise used.
Seal intact
The safety seal, tamper-evident seal and any protective packaging remain intact.
Original condition
The item is in its original packaging and remains clean, undamaged and saleable.
Proof of purchase
You provide the Nutri Elixir order number, receipt or another verifiable proof of purchase.
Return approval
You contact us before posting the product and follow the return instructions we provide.
WHEN SOMETHING IS WRONG
Faulty, damaged or incorrectly supplied goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature and seriousness of the problem, you may be entitled to a repair, replacement, refund or other remedy.
A change-of-mind exclusion does not apply where goods are faulty, unsafe, not of acceptable quality, not fit for a disclosed purpose, significantly different from their description, damaged in transit or incorrectly supplied.
Please keep the product and packaging
To help us assess the issue, please provide:
- Your order number and contact details
- A clear description of the problem
- Photos of the product and external packaging
- Photos of the batch number and expiry date
- Any other information reasonably required to assess the claim
Report transit damage as soon as practical so carrier evidence can be preserved. This request does not limit your rights under the Australian Consumer Law.
HOW TO REQUEST A RETURN
Four clear steps
- 01
Contact customer care
Email info@nutrielixir.com.au before sending anything. Include your order number and reason for the request.
- 02
Receive instructions
We will review the request and, if eligible, provide a return authorisation and the correct return address.
- 03
Pack and track
Pack the item securely. Use a tracked postal service and retain the lodgement receipt. Unauthorised or cash-on-delivery parcels may be refused.
- 04
Inspection and outcome
After receipt, we will inspect the goods and advise the outcome. Approved refunds are returned to the original payment method, usually within 5–10 business days; financial institutions may require additional processing time.
COSTS & REFUNDS
Who pays for return delivery?
Change of mind
The customer is responsible for return postage and the risk of loss in transit. Original delivery charges are not refundable unless required by law. We recommend tracked shipping.
Confirmed product problem
If we confirm that a product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs already paid or provide another appropriate return arrangement.
Incorrect or transit-damaged order
Where we supplied the wrong item or the order was damaged in transit, we will provide an appropriate remedy and reasonable return instructions at our cost.
DELIVERY INFORMATION
Orders sent from Australia
Australian fulfilment
Orders are prepared in Australia. Available delivery services, charges and estimated timeframes are displayed at checkout. Delivery estimates are not guarantees and may be affected by carriers, weather or destination conditions.
Delivery to China and other markets
International delivery is available only when an eligible service appears at checkout. Customers are responsible for checking local import requirements and paying duties, taxes or clearance charges not collected at checkout.
Address accuracy
Please provide a complete and accurate delivery address. Additional costs arising from an incorrect address, refused delivery or unclaimed parcel may be charged where permitted by law.
Contact us
Questions about delivery or returns can be sent to info@nutrielixir.com.au. Please include the order number so we can assist efficiently.
Your statutory rights remain protected.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. A product does not need to remain unopened or in its original packaging when a remedy is available under the Australian Consumer Law, although we may request proof of purchase and assess the product.
This policy applies to purchases made directly through nutrielixir.com.au. Puripa Health Pty Ltd may update this policy from time to time; the version published when your order was placed will apply, subject always to applicable law.
Start a return request